SHIPPING & DELIVERY
- Standard flat rate: $11.95 plus taxes per shipment.
Once your order is placed, it will take 24 to 48 hours to process and will normally take between 2 and 5 business days to be delivered within Quebec and 3 to 7 business days for the rest of Canada.
A shipping confirmation will be sent via email at the time of shipment with the shipping confirmation number and tracking information.
CANCELLATION OF AN ORDER
If you wish to cancel an order, please contact us as soon as possible at: service@molivaclothing.com with the subject line “CANCELLATION OF ORDER # XXXXX”.
However, if the order you wish to cancel has been processed and is being shipped, we will not be able to cancel it.
ERROR SHIPPING COORDINATES
Please contact us as soon as possible at: service@molivaclothing.com with the subject line "ERROR SHIPPING ORDER # XXXXX" with the shipping changes. We will do our best to update your shipping address before the package is on its way.
If we are unable to update your address before shipping, we are not responsible for the lost package when the address entered is incorrect.
Moliva is not responsible for stolen or lost items.
If you have any further questions regarding the processing of your order, please do not hesitate to contact us at the following email address: service@molivaclothing.com