FAQ

When can I expect to receive my order?

Once your order is placed, it will take 24 to 48 hours to process and will normally take between 2 and 5 days to be delivered for delivery within Quebec and 3 to 7 days for the rest of Canada.

I made a mistake in my shipping address, how can I change it?

Please contact us at service@molivaclothing.com with the correct shipping information. We will do our best to update your shipping address before the package is on its way.

How to make a return?

Please visit our Refund Policy and Return Procedures

What is your return policy?

We will only refund merchandise that has not been worn or damaged within 30 days of the original purchase.

Can I modify/cancel my order?

Although we are unable to change the contents of your order once it has been placed, we can often help you cancel your order completely depending on how far along your order is in the packaging process.

Can I make an exchange?

If you would like to exchange an item for a different color, size or style, we recommend creating a return and placing a new order.

How much does shipping cost?

An amount of $11.95 plus taxes per shipment.

How does Sezzel work?

Size information?

Please refer to the size guide by product.

How should I care for my knitting?

Quality materials have been carefully chosen to maintain the original appearance and durability of your knitwear. Please refer to our care guide and follow the instructions on the washing label located inside the garment.

Where are your products manufactured?

All our products are designed in Quebec, Canada and manufactured in Asia.